Effective September 15, 2026

Refund Policy

We want issues handled directly and fairly. Email riegeraw@gmail.com with your checkout email and transaction details. We respond within three business days.

Before delivery begins

You may request a full refund before a session occurs or substantive custom work begins. Scheduled sessions should be canceled or rescheduled at least 24 hours in advance.

After delivery begins

If a service was not delivered as described, contact us within 14 days of the scheduled delivery or problem. We will review the work and offer an appropriate correction, rescheduling, partial refund, or full refund based on what was delivered.

Missed sessions

A session missed without 24 hours’ notice may be rescheduled at our discretion and is not automatically refundable. Emergencies will be considered reasonably.

Payment method

Eligible card refunds are returned through Suby to the original payment method. Processing time after issuance depends on the payment provider and bank. Crypto transactions may not be reversible; contact us promptly so an available resolution can be discussed.

Disputes

Please contact us before filing a chargeback. A direct refund is normally faster and lets us resolve the concern without card-network fees or delays.